Privacy Policy

Who we are

Our website address is: https://lomanthangcashmere.com/

Lomanthang Cashmere is a Kathmandu-based brand specializing in 100% handmade cashmere products sourced ethically from Nepal.

What personal data we collect and why we collect it

Comments When visitors leave comments on the site (e.g., on blog posts), we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.  After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media If you upload images to the website (e.g., in comments or product reviews), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms & Inquiries When you submit a contact form, newsletter signup, or inquiry, we collect your name, email address, phone number (if provided), and any message details to respond to your request and provide customer support.

Orders & E-commerce When you place an order, we collect: name, billing/shipping address, email, phone number, order details, payment information (processed securely via third-party gateways like PayPal, Stripe, etc. we do not store full card details), and IP address for fraud prevention and order fulfillment.

Cookies

• If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
• If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
• If you edit or publish content (e.g., a review), an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the content ID you just edited. It expires after 1 day.
• We also use cookies for shopping cart functionality, analytics, and site performance (e.g., WooCommerce session cookies).

Embedded content from other websites Pages on this site may include embedded content (e.g., product videos, social media feeds, maps, payment gateways). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

Analytics We use tools like Google Analytics (or similar) to understand site traffic and usage patterns. This may collect anonymized data such as IP address, browser type, pages visited, and time spent.

Who we share your data with

We share data only as necessary:

• With payment processors (e.g., PayPal, Stripe) for order processing (they have their own privacy policies).
• With shipping carriers for delivery.
• With service providers (e.g., hosting, email services like Mailchimp for newsletters).
• For legal compliance, fraud prevention, or business transfers.

We do not sell your personal data.

How long we retain your data

• Comments and their metadata are retained indefinitely for spam moderation and follow-up.
• Order data is retained for accounting, tax, and warranty purposes (typically 7 years or as required by Nepali law).
• For registered users, we store profile information until you request deletion (except username).
• Inactive accounts may be deleted after prolonged inactivity.

What rights you have over your data

If you have an account or have left comments/orders, you can request:

• An exported file of the personal data we hold about you.
• Erasure of your personal data (subject to legal retention obligations).

To exercise these rights, contact us at info@lomanthangcashmere.com. We aim to respond within 30 days.

Where we send your data

Visitor comments may be checked through an automated spam detection service (e.g., Akismet). Order and contact data may be processed on servers in other countries (e.g., via cloud providers), with appropriate safeguards.

Your contact information

Email: info@lomanthangcashmere.com Phone: +977-9851154156 Address: Kritipur, Kathmandu, Nepal

Additional information

How we protect your data We use industry-standard security measures (SSL encryption, secure hosting, limited access) to protect your data. However, no method is 100% secure.

Data breach procedures In case of a breach, we will notify affected users and relevant authorities as required by law.

Third parties we receive data from We may receive data from payment gateways or analytics providers during transactions or site usage.

Automated decision making and/or profiling We do not perform automated profiling or decisions that produce legal effects.

Industry regulatory disclosure requirements We comply with applicable Nepali data protection laws and relevant international standards for e-commerce.

If you have questions about this policy, please contact us at info@lomanthangcashmere.com.

This policy may be updated from time to time check back periodically.